Autoglass®, part of the Belron® Group, is a leading vehicle glass repair and replacement company in the UK and Ireland, serving over a million motorists annually. As the automotive industry rapidly shifts towards electric and hybrid vehicles (EVs), Autoglass® recognised the critical need to equip its technicians with specialised EV training. Certain vehicle manufacturer procedures for glass replacement necessitate the shutdown of high-voltage systems, posing potential risks if technicians lack the correct expertise. Autoglass® sought a bespoke EV training programme to ensure the safety and proficiency of its workforce in this evolving landscape.
Autoglass® is the first automotive glazing company globally to undertake such a comprehensive EV training initiative. Belron®, its parent company, issued a tender that attracted bids from RWC Training and three other training providers. RWC was awarded the contract, embarking on a collaborative journey to develop and deliver this groundbreaking programme.
Developing the bespoke programme
The initial phase involved a week-long exploratory course conducted by RWC for the Belron® technical team. This course provided a comprehensive overview of standard IMI (Institute of the Motor Industry) accreditations and qualifications, tailored to Autoglass’® specific needs. This collaboration helped define the required training levels and the customisation necessary for Autoglass® technicians.
The planning phase: tailoring training to real-world needs
The exploratory phase determined that technicians would pursue IMI Level 2 and Level 3 awards. To ensure practical relevance, RWC integrated additional bespoke content into the syllabus, which was branded the “Autoglass® Programme.” This additional content included:
- Vehicle-Specific high-voltage system shutdown procedures: Detailed training on the specific methods used by various EV manufacturers for shutting down high-voltage systems during glass replacement
- Safe handling of high-voltage components: Comprehensive instruction on the safe handling, isolation, and testing of high-voltage components found in EVs
- Emergency procedures and risk assessment: Training on emergency response protocols and thorough risk assessment techniques specific to EV systems
- Diagnostic techniques for EV systems: Introducing diagnostic tools and methods to identify and address issues related to EV high-voltage systems, relevant to glass replacement procedures
- Manufacturer-Specific procedures: Training on various manufacturers procedures for glass replacement, and how they interact with EV systems
A crucial aspect of this phase was ensuring the trainers deeply understood the technicians’ roles and the programme’s intended impact. RWC’s James Haydon, Training Manager and project lead, and the trainers shadowed Autoglass® technicians, gaining firsthand insights into their daily tasks, challenges and training requirements. This immersive experience allowed the trainers to align the theoretical content with practical applications and address real-world challenges faced by the technicians.
Following programme finalisation, RWC procured the necessary resources, including suitable hybrid and electric vehicles, specialised EV equipment and tooling, and appropriate Personal Protective Equipment (PPE).
Schedules and standardisation: ensuring national consistency
The programme’s national rollout necessitated meticulous planning and standardisation across multiple locations, job roles and trainers. To maintain cost-effectiveness and minimise disruptions to technician productivity, RWC developed a precise schedule.
Prior to launch, RWC conducted dress rehearsals, with different trainers delivering the course, and the project lead conducting standardisation tests to ensure consistent delivery.
Go live: implementation and tracking
James Haydon, as the project lead, oversaw the initial courses, monitoring standardisation, gathering feedback and tracking progress across all locations. Weekly calls with key Autoglass® staff ensured ongoing planning and feedback.
RWC implemented a robust tracking system, as stipulated in the tender, providing Autoglass® with real-time visibility into course delivery, attendance and outcomes. A shared online spreadsheet documented all relevant data, including trainer assignments, participant bookings and pass rates, with a commentary section for detailed logging.
Continuous evaluation and updates
To ensure that the training programme remains current in the rapidly evolving world of electric vehicles, RWC Training has implemented a continuous evaluation and update process. The training content is regularly reviewed to incorporate the latest technological advancements and manufacturer-specific changes. Feedback from technicians who have completed the course is regularly gathered and used to refine the programme, ensuring that it remains aligned with real-world challenges. In addition, RWC’s trainers keep up to date with industry developments, attending conferences and collaborating with EV manufacturers to stay ahead of emerging trends. This proactive approach guarantees that Autoglass® technicians are always equipped with the most up-to-date knowledge, keeping the programme at the cutting edge of EV technology.
Why RWC? Key success factors
- Blend of internal resources and external expertise: RWC’s ability to leverage its internal training capabilities while integrating specialised external knowledge proved invaluable
- National delivery capability: RWC’s infrastructure and network enabled seamless national programme delivery
- Bespoke and agile approach: RWC’s flexibility and adaptability allowed for the creation of a tailored programme that met Autoglass’® specific needs
- Comprehensive resources: RWC’s access to a fleet of vehicles, experienced trainers and readily available resources ensured programme success
- Personalised service: RWC’s scalable model allowed for both dedicated support and comprehensive delivery, fostering a strong, collaborative relationship
- Cost-Effectiveness: RWC delivered a high-value training programme, optimising Autoglass’® investment
Clear communication and trust: Transparent communication and a collaborative approach built trust and ensured seamless project execution
Industry diversification: RWC’s experience across various automotive sectors, including glazing and manufacturing, demonstrated its versatility and expertise
Sustaining expertise: The onwards journey
The successful initial rollout marks the beginning of a long-term commitment to maintaining the proficiency of Autoglass®’s workforce. RWC Training will continue to support Autoglass® in this ongoing journey. Once technicians complete the initial training programme, they will transition to a Continuous Professional Development (CPD) model, which includes adhering to the IMI’s TechSafe standards. This ensures that their knowledge and skills remain current in the ever-evolving EV landscape. This comprehensive training initiative has extended beyond just technicians to include the Autoglass® training team, management, and technical helpdesk staff, fostering a company-wide understanding of EV systems and safety protocols.
RWC Training’s successful partnership with Autoglass® exemplifies the power of collaboration and tailored training solutions. By combining technical expertise with a deep understanding of the client’s needs, RWC delivered a groundbreaking EV training programme that not only ensured the safety and proficiency of Autoglass® technicians, but also solidified its position as a leader in automotive training. The project stands as a testament to RWC team’s commitment to delivering high-quality, impactful training solutions that drive industry innovation.